WHAT IS RDY RETURN POLICY?
- All the products sold at our website are quality checked for any possible defects, scratches and problems before packing and shipped to our customers. In such arrangement, it’s extremely rare that the products/orders that you received might be defective.
- However, we do accept returns or exchanges under certain circumstances and conditions.
- Request made to exchange to another products are subject to stock availability. For such requests, all of our products listed are available for exchange arrangements.
- For any returns made under change of mind or not interested anymore, it will be rejected and not approved for return and refund. Any purchase that has been made wrongly, we will be able to arrange the refund. However, do note that we will deduct 15% of the total payment as our processing fees.
- Kindly note that any request for returns and/or exchanges, it must be informed and approved by our team before you could proceed with the arrangement.
WHAT SHOULD I DO IF I RECEIVE A WRONG PRODUCT?
- Although such occurrence is highly rare, we do apologise if you received a product different from the one that you ordered. Please contact us via email@example.com within 7 days after you have received your parcel and we will be sure to get you the correct items you ordered!
HOW DO I PLACE AN EXCHANGE OR RETURN?
- Please contact our Customer Service via firstname.lastname@example.org within 7 days of receiving your order and we will walk you through the process for returning or exchanging the items.
DO I NEED TO CONTACT CUSTOMER SERVICE TO REQUEST A RETURN?
- Yes, it is necessary for you to first be in touch with us via email, prior to sending the parcel(s) back to RDY in order for us to process your return request accurately.
WILL I BE NOTIFIED WHEN YOU RECEIVE THE RETURNED ITEMS?
- We will only be in touch once the returned items have been received and processed. Kindly check your delivery status via the tracking number provided by your chosen courier.
WHEN WILL I RECEIVE MY REFUNDS?
- Once your order arrives back at RDY, it may take up to 14 business days for your refund or exchange to be processed and verified. We will be in touch via email.
WILL MY SHIPPING FEE BE REFUNDED?
ARE RETURNS FREE?
- Note that the cost of the return parcel will be borne by you. We recommend shipping the parcel with the most cost-effective shipping method that is available, which includes tracking.
WHEN CAN I HEAR BACK FROM YOU?
- Our customer service team typically responds within 1-2 business days. In a slight chance that we missed your email, kindly allow us one more time and we will be chatting shortly.